Frequently Asked Questions

How does the service work?

We pride ourselves on providing a simple yet highly effective service, in 3 simple steps.

1. Collect up all your used technology, be it personal or from a School, Charity,  Business and Call or email your dedicated contact for a FREE no hassle, no pressure quotation.

2. Book a convenient courier collection ( Depending on the number of items for recycling ) ALL Free postage service available.

3. Await for your payment.

Is the service free to use?

100%, at no time we will EVER charge you for any part of our first class services, while providing but not limited to the below.

Quotation

Collection

Postage

Data wiping

Certification

Do I need to erase my device before sending to you?

We erase all devices so you don’t have to, but we recommend that you delete any personal information from your devices beforehand, but rest easy knowing that we will erase everything for you if your unable to.

Full certification is also provided to you or your business to confirm the safe removal of all your sensitive data.

Is my data Safe?

100%, your security is our number one priority, We use Ministry of Defence standard programming to wipe the data from your recycled technology, To meet our data protection commitments, we will professionally erase all devices and factory reset all phones and tablets. Our processes ensure that your personal data is removed from any device before it is recycled and given a new home.

Is there a limit to what I can recycle?

No, you can recycle as little or as much as you wish, we do however process this a little differently, if you are looking to recycle 5 items or less we will provide FREE postage for the item, all you need to do it safely package these up, we’re even cover the cost of a box for you ( Maximum £2.50).

5 items or more we will provide a FREE, dedicated courier from our outstanding partners to collect the items and deliver them back to us in a safe timely manner.

In house collections is also available depending on location and availability.

What technology do you accept?

We are happy to accept anything that you are looking to recycle from you Schools, Businesses or Charities, below is a just an example of what we accept, if you don’t see below what you’re looking to recycle, then contact us, we’ve got you covered.

Items paid for

Desktop  PC’s

Laptops

All In One PC’s

Mobile Phones

Tablets

Free recycled items ( when collected with one of the above)

Monitors

Keyboards & Mouse

Printers

Blenders

Toasters

Kettles

Microwaves

Televisions

DVD / Blu Ray players

Sounds systems

Any other household electrical items

What technology conditions do you accept?

We’re not like other companies that worry about little scratches here and there, we understand that these are used items, we accept all conditions, if your not sure on level of damage then just contact us and we’re take it from there.

How do I have to package my items?

When we are providing a courier to collect the items, they will happily assist in putting the items into their van, but we ask that ALL items are located together, ideally at reception should this be coming from a School or Business.

If you are looking to recycle a small amount then packing these into bubblewrap is ideal, we will happily cover the cost of a box along with FREE postage.

How do we receive payment?

Once the items have been recycled and date wipe, should these hold value then we’re happy to make payment in the most convenient way for YOU, just let us know how you want to receive payment and we have you covered.

What is WEEE

WEEE (Waste Electrical and Electronic Equipment) is the term used to define redundant / faulty electronic equipment waste produced within the UK. The WEEE directive 2007 regulations define how WEEE needs to be handled, transported, refurbished and recycled.

WEEE is a rapidly inflating waste stream due to increasingly more people and organisations becoming dependant on what technology can offer along with the fact that new technology outdates its predecessor within a very small-time scale. Technology is the fastest developing sector in the world, with new revisions being created before the latest products are even available for sale. This leads to a fast turnaround in electronic equipment, so everyone can keep up and not get left behind. WEEE falls into the following categories:

Why Recycle

Environmentally friendly recycling of your redundant / faulty IT systems is essential to promote a good sustainable impression on others & to have a positive impact on the world in which we live.

Recycling is extremely important to both the environment and us.

The amount of WEEE computer waste we create is constantly increasing due to:

  • Rapidly evolving computer technology. IT equipment must be upgraded quickly to stay up to date which of course is producing increasing amounts of WEEE PC waste
  • Items are reused less and less – IT devices are simply considered by both end users and manufacturers as single-use devices. Manufacturers aren’t embedding factory reset techniques
  • The population is increasing which increases the amount of IT equipment in use and being disposed of.
  • The capabilities of IT are advancing extremely fast which means more people are becoming dependant on it
  • IT hardware is rarely considered for repair anymore. Once it is broken, a new item is purchased
  • IT hardware is becoming increasingly affordable making it more widely used and disposed of

The environmental importance of IT computer recycling is high with negative impacts of non-compliance:

  • Hazardous chemicals such as lead, mercury and arsenic are released into the water system if IT equipment is improperly disposed of
  • If IT equipment isn’t reused, it increases the amount of IT hardware disposed of and new hardware being manufactured
  • WEEE waste is illegally exported to developing countries where valuable metals are burnt out of the systems with the remaining waste left to contaminate the environment. Developing countries simply don’t have the resources in place to recycle such hardware
  • A large amount of energy is used when manufacturing new IT hardware. Recycling requires much less energy and therefore preserves natural resources
  • The landfill sites are becoming more and more congested

The significant positive effect of computer recycling on people and the economy:

  • General recycling incorporating computer hardware disposal is the fastest growing economic sector within the UK providing increasing numbers of jobs
  • People with a lower income can afford cheaper hardware
  • To developing countries, what we call IT waste is state of the art to them. Providing the computer disposal, data destruction, refurbishment and export proceedings are compliant with legislation then the hardware benefits other countries around the world who cannot afford new systems
  • Increased positive sense of environmental sustainability throughout the nation
  • The sale of refurbished hardware generates income whereas disposal costs money and often creates unrecyclable waste

After four years of preparation and debate the GDPR was finally approved by the EU Parliament on 14 April 2016. From 25th May 2018, the new EU GDPR directive comes into force and companies found to have fallen foul of data breaches will face huge fines – Recycle Your Tec can help you put strategies in place to ensure your business doesn’t become one of them!

There are several key steps you need to take to ensure you are ready for GDPR –

* Awareness – Ensure decision makers and key staff within your organisation are aware of the changes in law relating to GDPR.

* Information – Document what personal data is held, where it came from and the authorised personnel with which it can be shared. Consider scheduling an Information Audit.

* Communication of private information – Undertake a review of your organisation’s current privacy notices. Consider changes that may need to be made and implemented in time for GDPR.

* Individuals’ rights – Check that any procedures you have in place cover all the rights of individuals, including how personal data would be deleted or how data would be shared electronically and in a commonly used format.

* Subject Access Requests – Update planned procedures to reflect how you will handle access requests within the new time-scale and how you will provide any additional requested information.

* Lawful basis for processing personal data – You will have to explain your lawful basis for processing personal data in your privacy notice and when you answer a subject access request.

* Consent – Determine how your organisation finds, records and manages an individual’s consent. Do changes need to be made in line with the new GDPR standard?

* Children – Think about whether systems need to be put in place to determine an individual’s age and how parental or guardian consent would be obtained in order to process their data.

* Data Breaches – Make sure you have the correct procedures in place to detect, report and investigate a personal data breach.

* Data Protection by Design & Data Protection Impact Assessments (DPIAs) – Familiarise yourself with the ICO’s code of practice regarding Privacy Impact Assessment (PIA), guidance from Article 29 Working Party and when and how to implement them within your organisation.

* Data Protection Officers – Designate someone within your organisation to take responsibility for data protection compliance. Consider appointing someone in the specific role of Data Protection Officer (DPO)?

* International – If your organisation has establishments in more than one EU member state, you must determine and document your lead data protection supervisory authority.

For more information please visit www.eugdpr.org or www.ico.org.uk